Effective Date: 18 June 2026
1. Introduction
Welcome to Cosmothetics (“we”, “our”, “us”). These Terms of Service govern your use of our website (www.cosmothetics.co.uk) and the aesthetic treatments and services we provide.
By accessing our website, booking an appointment, or receiving treatment, you agree to be bound by these Terms.
2. About Us
Cosmothetics is a doctor-led aesthetics clinic providing non-surgical cosmetic treatments.
Address:
Cosmothetics
3 Northview Crescent
Epsom, Surrey
KT18 5UW
Email: cosmotheticsuk@gmail.com
Phone: 07345 839400
3. Our Services
We provide a range of non-surgical aesthetic treatments including, but not limited to:
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- Anti-wrinkle injections
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- Dermal fillers
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- PRP (Platelet Rich Plasma)
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- Microneedling
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- Fat Dissolving Injections
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- Cryotherapy
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- Wellness IV Vitamin Drips
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- Skin consultations
All treatments are performed following an individual consultation and suitability assessment.
4. AI-Generated Content Disclaimer
Our ChatGPT application uses artificial intelligence to provide general information and respond to queries about our aesthetic treatments. Please be aware that: AI-generated responses are for general informational purposes only, AI-generated content does not constitute medical advice or a clinical consultation, AI-generated responses do not replace an in-person assessment by our medical professionals, treatment suitability can only be determined during a face-to-face consultation, you should not make treatment decisions based solely on AI-generated content, and we are not liable for any decisions made based on AI-generated content. For medical advice or concerns about your suitability for treatment, please book a consultation with our team directly.
5. Eligibility
You must:
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- By using our website and ChatGPT application, you represent that you are legally able to enter into these Terms of Service. All aesthetic treatments and procedures require a clinical consultation and suitability assessment, and are subject to clinical eligibility requirements as determined by our medical professionals.
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- Provide accurate medical information.
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- Inform us of any medical conditions, allergies or medications.
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- Be capable of giving informed consent.
We reserve the right to decline treatment if it is not clinically appropriate or safe.
6. Consultation
Every new patient must undergo a consultation before treatment.
During your consultation we will discuss:
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- Your medical history
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- Your expectations
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- Treatment options
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- Risks and benefits
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- Alternative treatments
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- Costs
A consultation does not guarantee treatment.
7. Booking Appointments
Appointments may be booked through:
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- Our website
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- Telephone
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- Approved online booking systems
Appointments are confirmed only once you receive confirmation from us.
8. Prices
Treatment prices are displayed on our website and social media.
Prices may change without notice.
The price confirmed at the time of booking will apply.
9. Payment
Payment is due on the day of treatment unless otherwise agreed.
We accept:
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- Debit cards
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- Credit cards
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- Cash
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- Other approved payment methods
Failure to make payment may result in future appointments being refused.
10. Deposits
Some treatments require a booking deposit.
Deposits are:
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- Non-refundable if cancellation occurs outside our cancellation policy.
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- Deducted from your treatment cost.
11. Cancellation Policy
We kindly request at least 48 hours’ notice if you need to cancel or reschedule.
Failure to provide sufficient notice may result in:
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- Loss of deposit
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- Cancellation fee
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- Full treatment charge for repeated non-attendance
Late arrivals may require your appointment to be shortened or rescheduled.
12. Treatment Results
Results vary between individuals.
We cannot guarantee:
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- Specific cosmetic outcomes
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- Exact longevity of treatments
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- Complete satisfaction
Individual healing, lifestyle and biological factors influence treatment outcomes.
13. Risks
All aesthetic treatments carry risks.
These may include:
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- Swelling
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- Bruising
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- Redness
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- Infection
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- Allergic reactions
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- Asymmetry
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- Dissatisfaction with cosmetic results
These risks will be discussed during your consultation.
14. Aftercare
You agree to follow all aftercare instructions provided.
Failure to follow aftercare advice may affect your results and increase the risk of complications.
15. Medical Emergencies
If you experience unexpected symptoms following treatment, please contact us immediately.
If you experience severe swelling, breathing difficulty, vision changes or other medical emergencies, seek urgent medical attention by calling 999 or attending your nearest Accident & Emergency department.
16. Photographs
Clinical photographs may be taken:
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- Before treatment
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- During treatment
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- After treatment
These photographs form part of your confidential medical record.
They will only be used for marketing with your separate written consent.
17. Website Use
You agree not to:
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- Misuse the website
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- Attempt to gain unauthorised access
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- Upload malicious software
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- Interfere with website functionality
18. ChatGPT Acceptable Use
When using our ChatGPT application, you agree not to: submit detailed medical records, prescription information, or sensitive health data through the application, rely on AI-generated responses as a substitute for a clinical consultation, or use the application to seek emergency medical advice. For any medical concerns following treatment, please contact us directly or call 999 in an emergency
19. Intellectual Property
All website content including:
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- Logos
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- Images
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- Videos
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- Text
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- Graphics
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- Branding
belongs to Cosmothetics and may not be copied or reproduced without written permission.
20. User Content
By submitting content through our services (including messages, inquiries, and ChatGPT interactions), you grant us a non-exclusive, royalty-free license to use, process, and store such content solely for the purpose of providing and improving our services. This does not affect the separate consent arrangements for treatment photographs.
21. Limitation of Liability
Nothing in these Terms limits liability where prohibited by law.
To the maximum extent permitted by law, Cosmothetics shall not be liable for:
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- Indirect losses
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- Consequential losses
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- Loss of earnings
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- Dissatisfaction arising from realistic treatment outcomes
Our liability shall not exceed the amount paid for the treatment concerned.
22. Privacy
Your personal information is handled in accordance with our Privacy Policy and UK GDPR.
Please refer to our Privacy Policy for further details.
23. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, availability or privacy practices of those websites.
Our services may also operate through third-party AI platforms, including the OpenAI ChatGPT platform. Your use of these third-party services is subject to their own terms and privacy policies.
24. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of the updated Terms.
25. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
26. Contact Us
Cosmothetics
3 Northview Crescent
Epsom
Surrey KT18 5UW
Email: cosmotheticsuk@gmail.com
Phone: 07345 839400
Website: www.cosmothetics.co.uk